Migros Ticaret A.Ş.

With its continued growth since 1954 Migros Ticaret A.Ş. has always put the interest of its customers first and aimed to provide an enjoyable shopping experience. Our target in the terms of our value of ‘being customer focused’ is not to meet the expectations and needs of the customers but “to go beyond” them. Migros Ticaret A.Ş. always makes customer satisfaction the number one priority, which is why we set up the Customer Services Line to evaluate the warnings and the comments of our customers.

All feedback received through this service is taken into consideration and any steps necessary to improve the situation are taken. The call centre receives on average 20,000 calls a month. The calls cover a variety of matters such as warnings, requests, comments and thanks. The feedback from each call received is considered and any steps necessary to improve the situation are taken. Upon being notified store managers try to find an immediate solution to the problem. If the event that it is not possible for the manager to make an immediate response to a comment, then it is forwarded to the Call Center who then get back to the customer within 48 hours. By means of the automation built into the infrastructure of the system, all messages are sent to the manager of the relevant unit, if the time limit is exceeded then the message is relayed to the next level in the administration. As part of its transparency policy, Migros Ticaret A.Ş. publishes the names of all its managers in "Who is who?" section of its Website.