Migros Ticaret A.Ş. Privacy and Data Security Policy
Migros Ticaret A.Ş. (“Migros”) Privacy and Data Security Policy (“Privacy and Security Policy”) aims to assist you in understanding why, how we collect data and what data we collect, what we do with this data and
how we ensure its security. This information is important. Therefore, we recommend you to take the time to read our Privacy and Security Policy carefully. Also, if you are a member of a Migros web site, application
or Money Club Card, we remind you that you can find the controls necessary to manage your information, to protect your privacy in Membership Procedures section of your relevant membership, which you access with
your password. You can utilize Membership Procedures section of our service channel that you share this information, or this link or our following service to correct/update your personal data:
Our
Customer Services Centre: 0850 200 40 00
Migros Management considers the application of Migros Information Security Policy as one of the vital processes of the company.
It is important for us
you to know clearly how we use your information, how we you ensure your security and how you protect your privacy while you are using our services.
Our Privacy and Security Policy explains the following:
• What information we collect and how we use it?
• How our customers access and update their information?
• How we protect the collected information?
You can let us know your questions,
concerns or complaints regarding Our Privacy and Security Policy through our 0850 200 40 00 call centre. Please contact us for all your requests and questions in this respect.
What information we collect and how do we collect it?
As Migros, we collect your personal information from you with the intention of offering better services to you, our customers. Personal information we collect enables us to notify you about the latest products,
shopping deal opportunities, personal deal offerings and future activities of Migros. Moreover, the data we collected from you also enable us to receive feedback from you in the most accurate way about our services
and departments by maintaining information exchange with you, the customers.
If you want to take a look at our Migros web sites, e-trade sites of Migros, Money Club card privileges and/or our applications,
we do not request any personal information from you; however, if you want to participate in any features and services offered by our websites, applications and/or services, we may ask you to provide various
personal or demographic information. Any information defining you personally and/or being used for communication is defined as personal information in our Privacy and Security Policy. These may include, for
example, your name, postal address, e-mail address, telephone number, date of birth, age, sex or fields of interest and preferences associated with your personal data.
Your personal data is only collected
with your consent (for example, if you provide them deliberatively by using online forms found on our websites and/or applications or during Money Club card application) and information collection process is
generally materialized as follows:
• When you enrol in/become a member of websites or applications
• When you take part in message boards and other online activities
• When you send an announcement
or notice to your friend
• When you participate in questionnaires/votes
• When you send feedback through "Contact Us" form
• When you enter information with respect to business (for example, curriculum
vitae delivery, media requests, etc.)
• When you have request of any kind requiring personal data input
• When you are spotted out by in-store camera recording system
Type and amount of
information collected with respect to abovementioned characteristics will vary depending on the activity. The data we collect during Migros service and website memberships (Apart from credit card information) are stored by us. This information may contain the following (but not limited to these):
• Name, surname
• Postal address
• E-mail address
• Telephone
number
• Shopping information
You may be asked to create a user name and/or password for some activities or memberships. Moreover, you may be obliged to provide additional demographic information.
This information may include the following:
• Your age or date of birth
• Your gender
• Your frequency of use
• Other information about you
Mobile applications prepared within Migros may collect some information from the users automatically. This information includes;
• Brand-model of your mobile phone,
• Internet Protocol address (IP) of your mobile
phone,
• Operating system of your mobile phone,
• Location information
(Within the framework of permission you have given on your phone for use of location information). You can stop this
information flow at any time by removing the application from your phone (You can adjust the data collected through your phone from the application settings and permissions section on your phone).
Social Media program of Migros covers platforms such as Facebook, Twitter and Instagram, etc… Social media content and the features being used
are subject to own privacy policy of the relevant platform. Please read the privacy policies of the aforementioned companies (Facebook, Twitter, Instagram, etc.) in order to obtain information about the social
media privacy policy.
Cookies and Other Technologies
We may use cookies while collecting the data to be processed in line with the purposes explained in our Privacy and Security Policy. Cookies are small text files stored on your computer or mobile device when you
visit an internet site, and they keep various information concerning your visit.
Nowadays, many internet browsers have cookie blocking mode while visiting internet sites. If you activated cookie blocking
mode on your web browser, you may not benefit from some features we developed for you on our web site.
As in the case of many websites, some information such as Internet Protocol (IP) addresses, browser
type and license, internet service provider (ISP), referring and exit pages, operating system, date/time stamp and clickstream data are collected and saved automatically.
Another technology we use
on our website is the “web beacon”. Web beacons (pixel tag), collect information such as the number of times our web site being displayed.
Migros web sites may also use other technologies such as
online services, interactive applications, e-mail messages and ads, cookies and web beacons. Information collected by cookies and other technologies is considered as non-personal information and is used only
to improve the service we offer to you. Your visit to our web sites means you give your consent to use of cookies and web beacons within the scope of this policy.
Link clicking URLs connecting to
the content on the Migros web site are used in some of our e-mail messages. When customers click on one of these URLs, they pass through a separate web server before reaching target page on our web site. These
link clicking data are monitored with the intention of determining interest in certain subjects and measuring the effectiveness of our customer communication. If you do not want to be monitored in this manner,
you must not click on the text or graphic link incoming in e-mail messages.
In-store Camera Recording System
Camera recording system is
used in our stores for the safety of our customers and operational purposes (for example, state of in-store traffic, etc.). Relevant recordings may be shared with the official authorities under circumstances
requiring legal procedures.
How Do We Use the Collected Information?
The information being collected from you is used in line with the purpose you provided us your information, during collection of information or in line with the purposes explained in our Privacy and Security Policy.
Option may be offered to use of your information for a different activity or service other than the activity or service you requested while enrolling to our websites and/or applications, providing information
or updating your information.
Also, we may use your personal and/or demographic information for our analysis works. In this way, we can continually improve, personalize, customize the products and
services we offer you and meet your requirements in a better way. These include merging, updating or expanding in different ways sometimes the data we obtained from external sources and/or third parties and
your personal data collected through our websites and/or applications. We do not sell, rent and/or exchange your personal data.
We use and store your personal data in compliance with the statues at
large with the intention of;
• Making our website and application easier to use,
• Promoting our products and services,
• Sending your online and mobile orders to your address,
• Acquainting
ourselves with our members and improving our communication,
• Offering general and special campaigns/advantages,
• Running marketing activities and advertising campaigns,
• Making our departments
and services customer specific and personalized,
• Performing data analysis, research, surveys and other customer satisfaction applications/notifications
We need your information in order to
exceed customer expectations, to ensure their satisfaction expected from us by reaching out to them and to remain closer to the people we serve. Your personal data is not used aside from the purposes indicated
above.
Migros Customer Communication Program (“Program”) is customer oriented marketing program offering general and special campaign, promotion, discount, introduction, opportunity to benefit from clubs-specific
advantages and similar benefits that may also be performed together with the Program partners included in;
• Money Club Program Partners
• Migros E-Trade Sites Program Partners
and updated list, to the program members in all places of business including
those in the electronic environments operated by Migros.
By becoming a member of our service and departments, our customers warrant commercial electronic message to be sent to them through all kinds
of electronic media by Migros and Program partners, within the framework of the applications that may be carried into effect directly or indirectly by the Program, with respect to general and special campaigns,
advantages, product, service introductions, advertising, market research surveys and other customer satisfaction applications, notices.
Members give permission for their personal data such as shopping
information, name, surname, mobile phone numbers, date of birth, home city, sex, etc., location information that can be accessed due to electronic programs and non-personal information to be collected in order
to be used with the intention of good and service promotion, image building, product, service and communication improvement, getting acquainted with its members, auditing, data analysis, research, understanding
trends, and also to be used in marketing and advertising services, being stored in data recording systems, being shared with the execution partners such as Program partners, GSM Operators / Social Networking
Sites / Cargo companies, etc. for the abovementioned purposes. Unless member indicates otherwise, he/she acknowledges his/her current data to be stored, shared, processed, in line with similar purposes listed
within the scope of this article, also after the expiry of his/her membership.
Migros may share cumulative (batch) customer statistics with third parties such as its business partners (including its
investors), press, etc. in a manner not to contain the personal data in the individual detail.
The Principles We Observe When Processing Your Data
When we are processing your data, we observe:
• Data to have specific scope,
• Procedures to be performed for legal purposes,
• Procedures being in compliance with law and good faith,
•
Data being related, limited and restrained with the purposes that its being collected or processed,
• Processing being performed with up-to-date data,
• Data being stored throughout the necessary period
for the purpose of processing.
Accessing and Updating Information
You can make sure that your contact information, preferences and other personal data are correct, complete and up-to-date by accessing your account through our websites and/or applications. Password, user name,
credit card information or other personal data are never requested from you through e-mail. This method aimed at stealing and using your personal data in bad faith is called “Phishing”. When you receive a message
appearing to be sent by us, but requesting your personal data, you must not reply to such message.
We are aiming to enable you access your personal data whenever you use our services.
If this information is incomplete or inaccurate, we run the process necessary for you to update or delete this data (if it is not required to be retained for a justified ground concerning the company or legal
purposes). We may ask you to verify your identity first to fulfil your request when you update your personal data.
You can use the membership section with a password on the website of our service
channel that you share this information or this link or our following services to query your information
saved in our database or to correct/update your personal data:
Our Customer Services Centre: 0850 200 40 00
Your Rights Concerning Your Data Being Collected
You have certain rights concerning the data we collected within the framework of this policy. You can;
• Find out whether the data was processed or not,
• If processed, obtain information concerning
this,
• Find out the purpose of processing and whether used in compliance with the purpose or not,
• If any, find out the third parties it is being shared with domestically and abroad and the data being
shared,
• Ask for it to be corrected in the case of it being inaccurate or incomplete,
• In the case of the reasons necessitating its processing being removed or data losing its actuality, ask for your data
to be deleted or destroyed,
• If you have requests concerning its deletion or correction, you can ask your request to be notified to the third parties to which the data being transferred.
You can contact us through our 0850 200 40 00 call centre or this link for your relevant requests.
Our Data Security Criteria
Migros takes all the necessary technical and organizational precautions in order to ensure privacy and security of sensitive personal data and your personal data collected over our websites and/or other applications.
These precautions feature various subjects also including the following:
• Storage of your personal data in a secure, non-public working environment that can be accessed only by Migros employees (within
the scope of nondisclosure agreement made with our employees), our intermediaries and contractors
• Authentication of identity of our users, of whom we store personal data, through website or application
before accessing this information
Migros takes the relevant precautions including administrative, technical and physical precautions for the protection of your personal data against loss, theft
and misappropriation, and also against unauthorized access, sharing, amendment and destruction. Migros uses Secure Sockets Layer (SSL) protocol encryption in online services such as E-Trade sites and on all
websites, where personal data being collected. You must use a SSL-supported browser such as Safari, Firefox, Chrome or Internet Explorer to purchase products from these services. By this means, you can protect
privacy of your personal data transmitted over internet.
Migros Privacy and Security Policy and practices applied to ensure privacy are explained to the customer/individual upon the request of the
customer/individual. Migros abides by the PCI DSS (Payment Card Industry Data Security Standard) regulations established with the intention of ensuring data security in card payment systems and ensures secure
data transmission and operation in card payment systems. Your credit card number is transmitted to your bank after being encrypted by our online credit card application and never shared with third parties. Your
credit card information is not stored/retained by Migros.
Migros, at its sole discretion, may require 3D payment option for the customers to complete their orders.
Validty of Privacy and Security Policy
Our Privacy and Security Policy is valid for all services offered by Migros (including advertising and research services, etc.).
Leaving Information and Announcement List
If you do not want to take part in our announcement and information list, you can leave any time by updating your preferences. Accessing and controlling authority of the commercial-electronic messages sent from Migros for notification and communication purposes is in your hands. If you do not want us to contact you while your membership to our service and departments continues, you can use your “CANCEL” right in digital media, and actualize your cancellation procedure by sending free SMS to 7447 or contacting our call centre. You will not be contacted until an approval invalidating this being sent by you. If you do not want to benefit from our services any longer and select to drop out of the membership, you can call our customer services line or apply to information departments found in our stores.
Privacy Questions and Reminders
This policy is subject to change due to continuous changes in internet technologies and internet-based business models not having a constant structure. All kinds of changes within the scope of our Privacy and Security
Policy will be announced to our visitors over our websites and/or applications. We recommend you to visit our website periodically to follow the changes to be made on our Privacy and Security Policy.
Please contact us, if you have any questions or concerns about Migros Privacy and Security Policy or data processing.
Spam e-mails
Spamming is sending e-mail with the intention of advertising, marketing or promotion against your will and without your consent.
As Migros, we do not send spam e-mail. Sending advertising
intended e-mail without the consent of the other party is illegal. We do not use your personal data (also including your e-mail address) directly for marketing or advertising purposes without your consent. At
the same time, we do not share your personal data with any third party, who may use it for spam e-mails.
Our websites, services and applications offer you opportunity to receive marketing information
through e-mail. Each e-mail sent to you by Migros offer you the opportunity to stop receiving marketing e-mails at any date.
If you believe for any reason that you are receiving spam e-mail from a
Migros company, please contact us immediately.
Causes of Action and Miscellaneous
Migros may be obliged to disclose your
personal data due to law, judicial process, actions and/or demand incoming from the public authorities within or outside the country. When it is deemed necessary or appropriate to share your data for national
security, enforcement of law or other issues of importance for the public, your data may be disclosed to the relevant official authorities.
Migros Ticaret A.Ş. last amendment date: 29.06.2018
Declaration On Protection Of Personal Data
Migros Ticaret A.Ş. (“Migros”) Privacy and Data Security Policy (“Privacy and Security Policy”) aims to assist you in understanding why, how we collect data and what data we collect, what we do with this data
and how we ensure its security. This information is important. Therefore, we recommend you to take the time to read our Privacy and Security Policy carefully. Also, if you are a member of a Migros web site,
application or Money Club Card, we remind you that you can find the controls necessary to manage your information, to protect your privacy in Membership Procedures section of your relevant membership, which
you access with your password. You can utilize Membership Procedures section of our service channel that you share this information, or this link or our following service to correct/update your personal
data:
Our Customer Services Centre: 0850 200 40 00
Migros Management considers the application of Migros Information Security Policy as one of the vital processes of the company.
It
is important for us you to know clearly how we use your information, how we you ensure your security and how you protect your privacy while you are using our services.
Our Privacy and Security
Policy explains the following:
• What information we collect and how we use it?
• How our customers access and update their information?
• How we protect the collected information?
You can let us know your questions, concerns or complaints regarding Our Privacy and Security Policy through our 0850 200 40 00 call centre. Please contact us for all your requests and questions in this respect.
What information we collect and how do we collect it?
As Migros, we collect your personal information from you with the intention of offering better services to you, our customers. Personal information we collect enables us to notify you about the latest products,
shopping deal opportunities, personal deal offerings and future activities of Migros. Moreover, the data we collected from you also enable us to receive feedback from you in the most accurate way about our
services and departments by maintaining information exchange with you, the customers.
If you want to take a look at our Migros web sites, e-trade sites of Migros, Money Club card privileges and/or
our applications, we do not request any personal information from you; however, if you want to participate in any features and services offered by our websites, applications and/or services, we may ask you
to provide various personal or demographic information. Any information defining you personally and/or being used for communication is defined as personal information in our Privacy and Security Policy.
These may include, for example, your name, postal address, e-mail address, telephone number, date of birth, age, sex or fields of interest and preferences associated with your personal data.
Your
personal data is only collected with your consent (for example, if you provide them deliberatively by using online forms found on our websites and/or applications or during Money Club card application) and
information collection process is generally materialized as follows:
• When you enrol in/become a member of websites or applications
• When you take part in message boards and other online
activities
• When you send an announcement or notice to your friend
• When you participate in questionnaires/votes
• When you send feedback through "Contact Us" form
• When you enter information
with respect to business (for example, curriculum vitae delivery, media requests, etc.)
• When you have request of any kind requiring personal data input
• When you are spotted out by in-store
camera recording system
Type and amount of information collected with respect to abovementioned characteristics will vary depending on the activity. The data we collect during Migros service and website memberships (Apart from credit card information) are stored by us. This information may contain the following (but not limited to these):
• Name, surname
• Postal address
• E-mail address
•
Telephone number
• Shopping information
You may be asked to create a user name and/or password for some activities or memberships. Moreover, you may be obliged to provide additional demographic
information. This information may include the following:
• Your age or date of birth
• Your gender
• Your frequency of use
• Other information about you
Mobile applications prepared within Migros may collect some information from the users automatically. This information includes;
• Brand-model of your mobile phone,
• Internet Protocol address (IP) of your mobile
phone,
• Operating system of your mobile phone,
• Location information
(Within the framework of permission you have given on your phone for use of location information). You can stop
this information flow at any time by removing the application from your phone (You can adjust the data collected through your phone from the application settings and permissions section on your phone).
Social Media program of Migros covers platforms such as Facebook, Twitter and Instagram, etc… Social media content and the features
being used are subject to own privacy policy of the relevant platform. Please read the privacy policies of the aforementioned companies (Facebook, Twitter, Instagram, etc.) in order to obtain information
about the social media privacy policy.
Cookies and Other Technologies
We may use cookies while collecting the data to be processed in line with the purposes explained in our Privacy and Security Policy. Cookies are small text files stored on your computer or mobile device when
you visit an internet site, and they keep various information concerning your visit.
Nowadays, many internet browsers have cookie blocking mode while visiting internet sites. If you activated
cookie blocking mode on your web browser, you may not benefit from some features we developed for you on our web site.
As in the case of many websites, some information such as Internet Protocol
(IP) addresses, browser type and license, internet service provider (ISP), referring and exit pages, operating system, date/time stamp and clickstream data are collected and saved automatically.
Another technology we use on our website is the “web beacon”. Web beacons (pixel tag), collect information such as the number of times our web site being displayed.
Migros web sites may also
use other technologies such as online services, interactive applications, e-mail messages and ads, cookies and web beacons. Information collected by cookies and other technologies is considered as non-personal
information and is used only to improve the service we offer to you. Your visit to our web sites means you give your consent to use of cookies and web beacons within the scope of this policy.
Link
clicking URLs connecting to the content on the Migros web site are used in some of our e-mail messages. When customers click on one of these URLs, they pass through a separate web server before reaching
target page on our web site. These link clicking data are monitored with the intention of determining interest in certain subjects and measuring the effectiveness of our customer communication. If you do
not want to be monitored in this manner, you must not click on the text or graphic link incoming in e-mail messages.
In-store Camera Recording System
Camera recording system is used in our stores for the safety of our customers and operational purposes (for example, state of in-store traffic, etc.). Relevant recordings may be shared with the official
authorities under circumstances requiring legal procedures.
How Do We Use the Collected Information?
The information being collected from you is used in line with the purpose you provided us your information, during collection of information or in line with the purposes explained in our Privacy and Security
Policy. Option may be offered to use of your information for a different activity or service other than the activity or service you requested while enrolling to our websites and/or applications, providing
information or updating your information.
Also, we may use your personal and/or demographic information for our analysis works. In this way, we can continually improve, personalize, customize
the products and services we offer you and meet your requirements in a better way. These include merging, updating or expanding in different ways sometimes the data we obtained from external sources and/or
third parties and your personal data collected through our websites and/or applications. We do not sell, rent and/or exchange your personal data.
We use and store your personal data in compliance
with the statues at large with the intention of;
• Making our website and application easier to use,
• Promoting our products and services,
• Sending your online and mobile orders to
your address,
• Acquainting ourselves with our members and improving our communication,
• Offering general and special campaigns/advantages,
• Running marketing activities and advertising
campaigns,
• Making our departments and services customer specific and personalized,
• Performing data analysis, research, surveys and other customer satisfaction applications/notifications
We
need your information in order to exceed customer expectations, to ensure their satisfaction expected from us by reaching out to them and to remain closer to the people we serve. Your personal data is not
used aside from the purposes indicated above.
Migros Customer Communication Program (“Program”) is customer oriented marketing program offering general and special campaign, promotion, discount,
introduction, opportunity to benefit from clubs-specific advantages and similar benefits that may also be performed together with the Program partners included in;
• Money Club Program Partners
• Migros E-Trade Sites Program Partners
and updated list,
to the program members in all places of business including those in the electronic environments operated by Migros.
By becoming a member of our service and departments, our customers warrant commercial
electronic message to be sent to them through all kinds of electronic media by Migros and Program partners, within the framework of the applications that may be carried into effect directly or indirectly
by the Program, with respect to general and special campaigns, advantages, product, service introductions, advertising, market research surveys and other customer satisfaction applications, notices.
Members give permission for their personal data such as shopping information, name, surname, mobile phone numbers, date of birth, home city, sex, etc., location information that can be accessed due to
electronic programs and non-personal information to be collected in order to be used with the intention of good and service promotion, image building, product, service and communication improvement, getting
acquainted with its members, auditing, data analysis, research, understanding trends, and also to be used in marketing and advertising services, being stored in data recording systems, being shared with
the execution partners such as Program partners, GSM Operators / Social Networking Sites / Cargo companies, etc. for the abovementioned purposes. Unless member indicates otherwise, he/she acknowledges his/her
current data to be stored, shared, processed, in line with similar purposes listed within the scope of this article, also after the expiry of his/her membership.
Migros may share cumulative (batch)
customer statistics with third parties such as its business partners (including its investors), press, etc. in a manner not to contain the personal data in the individual detail.
The Principles We Observe When Processing Your Data
When we are processing your data, we observe:
• Data to have specific scope,
• Procedures to be performed for legal purposes,
• Procedures being in compliance with law and good faith,
• Data being related, limited and restrained with the purposes that its being collected or processed,
• Processing being performed with up-to-date data,
• Data being stored throughout the necessary
period for the purpose of processing.
Accessing and Updating Information
You can make sure that your contact information, preferences and other personal data are correct, complete and up-to-date by accessing your account through our websites and/or applications. Password, user name,
credit card information or other personal data are never requested from you through e-mail. This method aimed at stealing and using your personal data in bad faith is called “Phishing”. When you receive
a message appearing to be sent by us, but requesting your personal data, you must not reply to such message.
We are aiming to enable you access your personal data whenever you
use our services. If this information is incomplete or inaccurate, we run the process necessary for you to update or delete this data (if it is not required to be retained for a justified ground concerning
the company or legal purposes). We may ask you to verify your identity first to fulfil your request when you update your personal data.
You can use the membership section with a password on the
website of our service channel that you share this information or this link or our following services
to query your information saved in our database or to correct/update your personal data:
Our Customer Services Centre: 0850 200 40 00
Your Rights Concerning Your Data Being Collected
You have certain rights concerning the data we collected within the framework of this policy. You can;
• Find out whether the data was processed or not,
• If processed, obtain information concerning
this,
• Find out the purpose of processing and whether used in compliance with the purpose or not,
• If any, find out the third parties it is being shared with domestically and abroad and the data being
shared,
• Ask for it to be corrected in the case of it being inaccurate or incomplete,
• In the case of the reasons necessitating its processing being removed or data losing its actuality, ask for your
data to be deleted or destroyed,
• If you have requests concerning its deletion or correction, you can ask your request to be notified to the third parties to which the data being transferred.
You can contact us through our 0850 200 40 00 call centre or this link for your relevant requests.
Our Data Security Criteria
Migros takes all the necessary technical and organizational precautions in order to ensure privacy and security of sensitive personal data and your personal data collected over our websites and/or other applications.
These precautions feature various subjects also including the following:
• Storage of your personal data in a secure, non-public working environment that can be accessed only by Migros employees
(within the scope of nondisclosure agreement made with our employees), our intermediaries and contractors
• Authentication of identity of our users, of whom we store personal data, through website or
application before accessing this information
Migros takes the relevant precautions including administrative, technical and physical precautions for the protection of your personal data
against loss, theft and misappropriation, and also against unauthorized access, sharing, amendment and destruction. Migros uses Secure Sockets Layer (SSL) protocol encryption in online services such as E-Trade
sites and on all websites, where personal data being collected. You must use a SSL-supported browser such as Safari, Firefox, Chrome or Internet Explorer to purchase products from these services. By this
means, you can protect privacy of your personal data transmitted over internet.
Migros Privacy and Security Policy and practices applied to ensure privacy are explained to the customer/individual
upon the request of the customer/individual. Migros abides by the PCI DSS (Payment Card Industry Data Security Standard) regulations established with the intention of ensuring data security in card payment
systems and ensures secure data transmission and operation in card payment systems. Your credit card number is transmitted to your bank after being encrypted by our online credit card application and never
shared with third parties. Your credit card information is not stored/retained by Migros.
Migros, at its sole discretion, may require 3D payment option for the customers to complete their orders.
Validty of Privacy and Security Policy
Our Privacy and Security Policy is valid for all services offered by Migros (including advertising and research services, etc.).
Leaving Information and Announcement List
If you do not want to take part in our announcement and information list, you can leave any time by updating your preferences. Accessing and controlling authority of the commercial-electronic messages sent from Migros for notification and communication purposes is in your hands. If you do not want us to contact you while your membership to our service and departments continues, you can use your “CANCEL” right in digital media, and actualize your cancellation procedure by sending free SMS to 7447 or contacting our call centre. You will not be contacted until an approval invalidating this being sent by you. If you do not want to benefit from our services any longer and select to drop out of the membership, you can call our customer services line or apply to information departments found in our stores.
Privacy Questions and Reminders
This policy is subject to change due to continuous changes in internet technologies and internet-based business models not having a constant structure. All kinds of changes within the scope of our Privacy and
Security Policy will be announced to our visitors over our websites and/or applications. We recommend you to visit our website periodically to follow the changes to be made on our Privacy and Security Policy.
Please contact us, if you have any questions or concerns about Migros Privacy and Security Policy or data processing.
Spam e-mails
Spamming is sending e-mail with the intention of advertising, marketing or promotion against your will and without your consent.
As Migros, we do not send spam e-mail. Sending advertising
intended e-mail without the consent of the other party is illegal. We do not use your personal data (also including your e-mail address) directly for marketing or advertising purposes without your consent.
At the same time, we do not share your personal data with any third party, who may use it for spam e-mails.
Our websites, services and applications offer you opportunity to receive marketing information
through e-mail. Each e-mail sent to you by Migros offer you the opportunity to stop receiving marketing e-mails at any date.
If you believe for any reason that you are receiving spam e-mail from
a Migros company, please contact us immediately.
Causes of Action and Miscellaneous
Migros may be obliged to disclose
your personal data due to law, judicial process, actions and/or demand incoming from the public authorities within or outside the country. When it is deemed necessary or appropriate to share your data for
national security, enforcement of law or other issues of importance for the public, your data may be disclosed to the relevant official authorities.
Migros Ticaret A.Ş. last amendment date: 29.06.2018 We,
Migros Ticaret A.Ş, would like to inform you on “Personal Data Protection”, since the protection of the fundamental rights and freedoms and the rights of privacy of our customers and employees; and the providing
and protection of the information security are among our company’s highest priority principles.
In accordance with the Law on Personal Data Protection published in the Official Gazette dated 07.04.2016 and numbered 29677 (hereinafter referred to as “Law”); your personal data (name, surname, phone number, birthdate, address, sexuality, shopping information and etc.) and data with special quality (information on association,
foundation or union membership, criminal conviction, security measures, sexual life, health and biometric data), shared with our Company whether through the business relationship, the Customer Communication
and Satisfaction Program and/or Money Club Program or within the scope of the virtual market membership, will be stored, protected, recorded, updated, transferred to 3rd parties, categorized and processed
by our Company in full compliance with the Law.
Processing of Personal Data
In accordance with the Law, processing of Personal Data means; any operation which is performed
upon personal data such as collection, recording, storage, preservation, alteration, adaptation, disclosure, transfer, retrieval, making available for collection, categorization or blocking its use by wholly
or partly automatic means or otherwise than by automatic means which form part of a filing system;
Method of Collection the Personal Data
Your personal data will be
stored though various methods subject to the written, electronic or oral way such as sale stores, self-checkout machines, call center, corporate websites, mobile site, mobile application or via email, SMS
and other ways, or during job applications, in the course of signing the employment agreements and/or within the work time, or through various channels, such as technical communication files called “cookies”
(small files placed on your hard drive) and which automatically identifies you by our computers when you visit our website.
Purpose of Processing of the Personal Data:
Your Personal Data provided to our company is being processed by our company as the data controller in order to introduce our goods and services to our customers, recognize our customers, develop products,
services and communications with our customers, apply customer satisfaction exercises and make declarations as well, audit, research and analyze the data, understand the trends, form the marketing and advertising
services, fulfill our responsibilities to our employees, determine the working conditions, support the recruitment research, control the working hours, record the wage and information on wage, make the legal
declarations to Social Security Institution and other institutions, apply the principles of occupational health and safety, fulfill obligations arising from laws.
Transfer of the Personal Data:
Your Personal Data will be used internally by Migros Ticaret A.Ş. and also will be shared at domestic and abroad with third party organizations and institutions such as our business partners, group
companies, sub-suppliers within the framework of the above mentioned reasons and the regulations set forth in the Law.
The Rights of the Personal Data Owner:
We would
like to inform you, that, by applying to Migros Ticaret A.Ş. as the data controller regarding processing of your personal data, you have the rights to:
a. Get Information on whether your personal
data processed or not,
b. Request information regarding your personal data processing,
c. Get Information on the purpose of processing of your personal data and on whether it using in compliance
with the purpose or not,
d. Learn the third parties to whom your personal data is transmitted at domestic or abroad,
e. Request to correct the personal data in case of it is incomplete or incorrectly
processed,
f. Request deletion or destruction of your personal data within the framework of the conditions set forth in Article 7 of the Law,
g. Request to inform third parties, to whom your personal data
is transmitted, on the transaction made pursuant to foregoing (d) and (e) subparagraphs,
h. Object to the appearance of a result against you which is arising from the analysis of processed data through
exclusively automated systems, and
i. Request to indemnify all loses in the event that you suffered a loss due to processing your personal data in violation of the Law.
Your requests
and complaints on processing your personal data can be reported to the Migros Customer Services via 0850 200 40 00.
MİGROS TİCARET A.Ş.
Cookie Policy Clarification Text
As Migros Ticaret Anonim Şirketi (referred to as "Migros" or "Company”), we use certain technologies (“Cookies“) like pixels, GIFs, cookies etc. to improve your experience during your use or visit our websites ("Site"), our applications or all similar online or offline channels that we provide for your use in the digital environment (all aforementioned channels will be collectively referred to as "Platform"). Through cookies, the servers of our websites and applications recognize your devices, for example, remembering your language preferences, saved user names and passwords or the products in your shopping cart, and manage the traffic on the site. Cookies also help us to improve our software to provide you a better experience by analyzing the number and audience of visitors to our website or application and, preferably, to personalize the advertisements you view during your internet use.
The usage of these technologies is carried out in accordance with the legislation we are subject to, especially the Law on the Protection of Personal Data No. 6698 (“KVK Law/the Law”).
The purpose of this Cookie Policy is to inform you about the processing of personal data through technologies such as Cookies, which are used during your visit of the Platform. In this text, we would like to explain you what type of Cookies the Platform uses for what purposes and how you can control these.
As Migros, we can stop using Cookies on the Platform, change their types or functions, or add new cookies to our site and application. Any changes made on the current Cookie Policy will become effective as soon as they are published on the Platform. You can find the last update date at the end of the text.
Method and Legal Reason for Personal Data Collection
Your collected personal data will be processed for the purposes set out below (“Purposes”) within the personal data processing conditions and purposes specified in Article 5 of the Law. Cookies are used for different purposes in the electronic environment within the scope of your visit or use of the platform. Depending on the type of the relevant cookie used, the data processing purposes and the data processing requirements when using the relevant cookie may change within the scope of the Law that we rely on. In addition to cookies, if you are participated in the Money Program (“Program”), which is Migros' customer communication and satisfaction program, transactions in the workplaces or mobile applications of Migros or business partners included in the Program that you will contact during your physical shopping, and social media in case of membership, your personal data will be obtained through mentioned channels and processed by combining them with the data collected through cookies.
Mandatory Cookies
Mandatory cookies are the cookies which are required for the proper functioning of the online services placed and offered on your device while using the Platform. The data processing activities that we carry out during the use of these cookies is based on the data processing condition stated within the scope of Article 5 of the Law which as follows: "It is necessary to process the personal data of the parties to the contract, provided that it is directly related to the establishment or performance of a contract."
Performance and Analytics Cookies
Performance cookies allow us to track and analyze the Platform traffic and the number of people using the Platform. Through these cookies, we can obtain information such as which areas on the Platform are visited most frequently or infrequently, and optimize the traffic of the Platform. The data processing activities that we carry out during the use of these cookies is based on the data processing condition stated within the scope of Article 5 of the Law which as follows: “ Data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject.“
Marketing and Advertising Cookies
Marketing and advertising cookies are used to promote personalized products and services to you in accordance with your viewing history and visitor profile on or off the Platform. For example, displaying advertisements related to the interests of the visitors on the pages and products viewed by the visitors. These advertisements can be displayed on digital channels owned by Migros, as well as on third-party channels, in order to make advertisements and promotions within or outside of our website. For instance, cookies can be used to track whether you click on an ad that you see on our site, and if you benefit from the service on the site in which that ad is directed after the ad has attracted your attention. Marketing and advertising cookies also enable the collection of information about your usage of social media. For example, cookies can be used to use the information of your Facebook/Twitter accounts to create personalized ads or to conduct market research.
In case where the data processing activities we carry out during the use of these cookies are related to marketing and advertising activities carried out through targeting and profiling, we rely on your "explicit consent" as a data processing condition within the scope of Article 5 of the Law. In case where data processing activities we carry out during the use of these cookies are not related to marketing and advertising activities carried out through targeting and profiling, we rely on the data processing condition within the scope of Article 5 of the Law, which as follows: “It is mandatory to process data for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject.“
Third Party Websites and Applications
Our program partners may also choose to share information obtained from cookies placed on their websites and applications with Migros. Migros cannot access any other cookies than those stated in the Cookies Used on the Platform table below, which are placed on websites and applications belonging to our program partners. Information shared by Program partners and affiliates or collected by Migros from the websites and applications of Program partners and affiliates may be combined with other information you share with Migros and that Migros receives about you. These cookies serve the same purposes as the cookies placed on Migros' Platform and these purposes are; personalize content (including ads), measure ads, create analytics and provide a safer experience.
Cookies placed on third-party websites and applications are included in the cookie policies of third parties, and in the table titled Third Party Websites and Applications at the bottom of the table titled “Cookies Used on the Platform” below, which cookies are placed on the websites and applications of our Program partners. You can get detailed information about their preference to share information with Migros.
In addition, if your have given permission for commercial electronic messages, your personal data is processed in a general and customized way for the purpose of presenting and promoting the products and services of the Program Partners so that you can benefit its special advantages.
Cookies for the Period of Storage
Persistent Cookies
Persistent Cookies are cookies that remain on the person's computer until a certain date or until they are deleted by the user. These cookies are mostly used to measure users' site movements and preferences. For the data processing activities we carry out during the use of these cookies, within the scope of Article 5 of the Law, “Data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject.”
Session Cookies
These cookies are used to separate the user's visit into sessions. The cookie is deleted when the user closes the web page that is visited or remains inactive for a certain period of time. Target and tracking cookies are used on the Website to help third parties’ provide services, especially advertising services, and to increase the effectiveness of these services. These cookies can remember the web pages and sites you visit and collect your personal data, particularly the IP address of the user device. The Website use both first party and third party cookies to collect information, remember your interests and demographic data and serve you targeted ads or improve the ads and see the number of visits and ad impressions, determine other uses of advertising services and determine the ratio between ad impressions/interactions and ad services. The Website benefits from social plugins that provide links to social networks such as Facebook and LinkedIn. When you visit the Website and use these plugins, the Website connects directly to the server of the selected social network. Afterwards, the content provided by the plugin is transmitted directly from the social networks to your web browser and attached into the website you are visiting. Thus, the relevant social network can access and process your data and combine it with the data of your account in the relevant social network. For the data processing activities we carry out during the use of these cookies, we rely on your "explicit consent" as a data processing condition within the scope of Article 5 of the Law.
To Whom Personal Data Can Be Transferred and For What Purpose
Migros may share your personal data within the scope of the Cookie Policy, directly or indirectly, to our Program partners, to the parties listed below as “Parts with which information is Shared”, to MIGROS affiliates, to the MIGROS Family (Migros' Management Shareholders, Management Shareholders and Migros' affiliates, subsidiaries, enterprises), service providers and/or subcontractors, legally authorized public institutions and private persons, limited to the realization of the above-mentioned purposes and in accordance with the legislation. We can transfer the abovementioned personal data in accordance with the rules regarding the transfer of personal data specified in Article 8 of the Law within the scope of the data processing conditions set forth in Article 5 of the Law.
Some cookies used on the platform are provided by third party service providers other than MIGROS. These third party cookies are used to collect statistical data and thus improve the presentation and usage of the Platform.
In case that you have given an explicit consent, your identity, communication, customer transaction, marketing, transaction security datas can be transferred to abroad-resident companies (“Google Inc.”, “Facebook Inc.”, “Amazon,”) for the purpose of obtaining statistical data about Platform users and visitors and performing analyzes, displaying personalized advertisements to you within the scope of the data processing conditions regulated in Article 5 of the Law, in accordance with the rules regarding the transfer of personal data specified in Article 9 of the Law.
Cookies Used on the Platform
In below you can find different types of cookies that we use on the Platform. The Platform use both first-party cookies (placed by the Platform you visit) and third-party cookies (placed by servers other than the Platform you visit).
Mandatory Cookies | |||
Cookie Name | Provider | Description and Preferences | Usage Period |
ARRAffinity | Azure | The Azure scaling system is used to not redirect users to different servers each time they request it. | During the session |
ARRAffinitySameSite | Azure | It is used to recognize the session carried out on your device. | During the Session |
cookiesession1 | Fortinet | Session Information | During the Session |
NecessaryCookies | Migros | Mandatory cookies allowed | 365 days |
PerformanceAndAnalytics | Migros | Are Performance and Analytics cookies allowed? | 365 days |
MarketingAndAdvertisement | Migros | Are Marketing and Advertising cookies allowed? | 365 days |
MigrosCorporateCookieConsent | Migros | Did the user save by editing from the Cookie Settings page? | 365 days |
Performance and Analytics Cookies | |||
Cookie Name | Provider | Description and Preferences | Usage Period |
_ga | Google Analytics | This cookie is installed by Google Analytics. This cookie is used to calculate visitor, session, campaign data and to track site usage for the site's analytical report. Cookies store information anonymously and assign a randomly generated number to identify unique visitors. | 2 years |
_gid | Google Analytics | It is used for site usage according to the number of visitors and the pages visited in 1 day. | 1 day |
_gat* | Google Analytics* | Google uses this cookie to distinguish users. | 1 min |
Personalized Advertising Cookies (Marketing Cookies) | |||
Cookie Name | Provider | Description and Preferences | Usage Period |
How Can I Control the Usage of Cookies?
The preferences of our visitors and users regarding the use of cookies and similar technologies are essential for us. However, Cookies, which are mandatory for the Platform to work, must be used. In addition, we would like to remind you that some functions of the Platform may not work partially or completely in case that some cookies are turned off.
Within the scope of controlling the use of cookies; You are allowed you to view the saved cookies and delete the ones you want, block third-party cookies, block cookies from certain sites, block or delete all cookies when you close your internet browser.
Information on how the preferences for Cookies used on the Platform can be managed are as follows:
- Internet Explorer
Open Desktop and select Internet Explorer icon on the taskbar. |
Select “Tools ” icon and then Select “ Internet options ”. |
Select “Privacy” tab, then move the slider up located under “Settings” tab to block all cookies and click on the “OK” button. |
- Google Chrome
Run Chrome on your computer. |
Select “Settings” at the top right. |
Select “Advanced” at the bottom. |
Under "Privacy and Security" tab, Select "Content Settings". |
Select “Cookies ”. |
Under “All cookies and site data” tab, look for the name of “Website”. |
Select “Remove” icon on the right of the site |
- Mozilla Firefox
Click Firefox “Menu” button and select “Options“. |
Select “Privacy and Security” panel and go to the “History” section. |
Change Firefox setting to “Use custom settings for history”. |
Click “Show cookies” button. The Cookies window will appear. |
Type the name of the site on the “Search” field whose cookies you want to delete. Cookies matching your search will be displayed. |
Select the cookie(s) you want to delete and click the “Delete selected” option. |
Close the “Cookies” window by clicking the “Close” button. Then, close the “about:preferences” page. |
- Safari
Safari > “Preferences“. |
Click on “Privacy”. |
Select “Website Data”. |
Select one or more websites and then click on “Delete ” or “Delete All “. |
- Opera
Opera > " Preferences ". |
Select “Privacy item”. |
Select “Website Data”. |
Select one or more websites and then click "Delete" or "Delete All". |
http://www.opera.com/browser/tutorials/security/privacy/
Rights of the Relevant Person Enumerated in Article 11 of the Law
We hereby declare that you, as the relevant person, have the following rights in accordance with Article 11 of the Law:
- If your personal data has been processed, requesting information about it,
- Learning the purpose of processing your personal data and whether they are used in accordance with the purpose,
- Learning the third parties to whom your personal data is transferred, in the country or in abroad,
- Requesting correction of your personal data in case of incomplete or incorrect processing and requesting notification of the transaction made within this scope to the third parties to whom your personal data has been transferred,
- Requesting the deletion or destruction of your personal data in the event that the reasons requiring its processing cease to exist despite the fact that it has been processed in accordance with the provisions of the law and other relevant laws, and requesting that the transaction carried out within this scope be notified to the third parties to whom your personal data has been transferred,
- Objecting to the emergence of a result against you by analyzing your processed data exclusively through automated systems,
- To request the compensation of the damage in case of loss due to the illegal processing of your personal data.
For your requests regarding your above-mentioned rights to our Company, please fill out the Related Person Application Form, which you can access at www.migroskurumsal.com/gizlilik#kisisel-data-protection-basvuru-formu . Our Company will conclude your request, which is free of charge, as soon as possible and within thirty days at the latest, depending on the nature of the request. However, if the transaction requires an additional cost, the fee in the tariff determined by the Personal Data Protection Board will be charged by our Company.
Last update date: 21.03.2022
MİGROS TİCARET A.Ş.